Specialist II, Labor Standards

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About the position

The Specialist, Labor Standards is responsible for developing, maintaining, and ensuring accuracy with labor standards across all store formats within our grocery retail operations. The Specialist serves as a subject matter expert on company labor model and workforce utilization, ensuring the right staffing is in place to deliver operational excellence and an exceptional customer experience.

Responsibilities

  • Develop, validate, and maintain labor standards for all in-store processes across departments, ensuring standards reflect operational reality and efficiency targets.
  • Utilize MOST methodology to conduct time and motion studies, operational processes, and workflow data to establish accurate labor requirements by task, department, and store type.
  • Ensure labor standards are regularly reviewed and updated in line with technology changes, process improvements, and operational strategies.
  • Partner with Merchandising and Operations teams to align labor standards with process documents and SOPs to ensure the standards reflect the operational expectations.
  • Provide field support to address questions, interpret labor standards, and resolve discrepancies in labor expectations.
  • Evaluate new business proposals and proposed store process changes to understand impact to store labor model.
  • Provide recommendations for store process methods and process improvements.
  • Implement engineered labor standards in Kronos to improve scheduling accuracy and workforce planning.
  • Analyze store processes, identify inefficiencies, and recommend process improvements.
  • Collaborate with store operations teams to test and validate new labor standards.
  • Conduct continuous review of labor models to find areas for simplification, including the updating of store characteristics, store profiles, and labor volume drivers.
  • Complete annual renewal/refresh of labor standards to ensure all business changes are considered and properly reflected in the Brand labor model.
  • Maintain enterprise knowledge of all systems used to manage labor model (Kronos, StandardsPro, etc.).

Requirements

  • Bachelor's degree in Business, HR, Operations Management, or related field (or equivalent experience).
  • 2+ years of experience in labor standards development, workforce planning, operations management, or a related field-preferably in grocery retail or high-volume retail environments.
  • Experience with labor management systems (LMS), workforce management software, and scheduling tools.
  • Strong analytical skills with the ability to interpret complex data sets and translate into actionable insights.
  • Ability to conduct time and motion studies and apply to the labor management and scheduling systems.
  • Excellent communication and collaboration skills; able to influence without direct authority.
  • Proficiency in Microsoft Excel, workforce planning software, and reporting tools.
  • Detail-oriented with a strong focus on process accuracy and compliance.

Benefits

  • Competitive compensation and a robust benefits package designed to support your physical, mental, and financial well-being.
  • Opportunities for professional growth, mentorship, and leadership development.
  • A company dedicated to Connecting Families for a Better Future.
  • An inclusive environment where diverse voices are valued and equitable opportunities are provided for all.
  • A company that gives back to the communities it serves.
  • A commitment to sustainability and responsible sourcing.
  • A trusted brand that has been a staple in the community for over 100 years.
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