SERVICE SUPPORT ASSISTANT

Other Jobs To Apply

No other job posts for this day.

Reference
HUL/26/0103
Full Time Equivalent Salary (based on a 37 hour working week)
£24796 - £25583
Occupational group
Administration/Clerical
Job term
Full Time
Appointment type
Permanent
Hours
37
Division
Corporate Resources - Directorate
Closing Date
27 February 2026
Proposed Shortlisting Date
02 March 2026
Proposed Interview Date
17 March 2026
Place of work
Brunswick House, Hull HU2 9DB
For an informal discussion please contact
Keran James
Contact telephone
01482 613 428

We are looking for a highly motivated conscientious, efficient individual who is customer focused and able to work to tight deadlines in a demanding environment.

Previous experience of working in an office/administration environment is essential, with an understanding of the service area and the services it provides. You will provide excellent customer service to a wide range of customers both internal and external.

A level 2 in business administration or customer service, or equivalent qualification, skills and experience is essential.

For an informal discussion about the role, please contact Keran James, Learning & Development Commissioning Manager on 01482 613 428 or email Keran.James@hullcc.gov.uk

Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

Please click below for further guidance on how to apply and benefits of working for Hull City Council.

How to apply for our jobs – Working for Hull City Council

Benefits of working for Hull City Council – Working for Hull City Council

Why Hull is a great place to live and work – Working for Hull City Council

Please ensure that you complete and submit your application by midnight on the closing date.

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...