<h1><strong>About 9amHealth</strong></h1><p style="min-height:1.5em">9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support.<br><br>9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.</p><h1><strong>The Role</strong></h1><p style="min-height:1.5em">We’re looking for a Senior Product Manager to own and evolve our AI Care Experience—how care is delivered to members through software.</p><p style="min-height:1.5em">This role requires deep experience in healthcare or care delivery environments, as you will directly shape how clinical workflows, decision-making, and care pathways are translated into product and AI systems.</p><p style="min-height:1.5em">You will lead a product team and be responsible for the end-to-end member journey, using AI to make care more personalized, proactive, and scalable, while maintaining strong clinical quality, safety, and trust.</p><p style="min-height:1.5em">You will operate at the intersection of consumer product, AI systems, and clinical care, helping turn healthcare delivery into high-quality, software-driven experiences.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h1><strong>What You’ll Do</strong></h1><p style="min-height:1.5em"></p><h3><strong>Own the End to End Care Experience</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Drive the evolution of the member journey into a seamless, AI first care experience</p></li><li><p style="min-height:1.5em">Identify where AI can reduce friction, improve clarity, and drive behavior change</p></li><li><p style="min-height:1.5em">Balance automation with human care to ensure strong clinical outcomes and member trust</p></li></ul><h3><strong>Translate Care into Product Systems</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Partner closely with clinical teams to understand care pathways, decision logic, and real world workflows</p></li><li><p style="min-height:1.5em">Translate these into product experiences, AI behavior, and system logic</p></li><li><p style="min-height:1.5em">Help define how care is delivered through software, not just supported by it</p></li></ul><h3><strong>Build AI Enabled Care Experiences</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Ship experiences powered by:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">conversational interfaces and agents</p></li><li><p style="min-height:1.5em">personalized recommendations and nudges</p></li><li><p style="min-height:1.5em">intelligent workflows and automation</p></li></ul></li><li><p style="min-height:1.5em">Think in systems across the full care journey, not isolated features</p></li></ul><h3><strong>Define Human vs AI Boundaries</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Determine when AI should act vs when to escalate to clinicians</p></li><li><p style="min-height:1.5em">Design for clinical safety, appropriateness, and trust in all member interactions</p></li></ul><h3><strong>AI Product Craft (Prompting & Evals)</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Contribute to prompt design and iteration for key care interactions</p></li><li><p style="min-height:1.5em">Help define and run evaluation frameworks (evals) to measure AI quality, safety, and effectiveness</p></li><li><p style="min-height:1.5em">Partner with engineering and data teams to continuously improve system performance</p></li></ul><h3><strong>Outcome Driven Product Development</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own metrics across engagement, retention, and clinical adherence</p></li><li><p style="min-height:1.5em">Use experimentation and data to improve both UX and AI system behavior</p></li></ul><h3><strong>Product Strategy & Execution</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own roadmap and prioritization for the AI Care Experience</p></li><li><p style="min-height:1.5em">Lead cross-functional execution across product, design, engineering, and clinical teams</p></li><li><p style="min-height:1.5em">Balance rapid iteration with long-term product quality, safety, and scalability</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h1><strong>What You’ll Need</strong></h1><h3><strong>Minimum Qualifications (Required)</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">5+ years of Product Management experience in consumer or SaaS products</p></li><li><p style="min-height:1.5em">Direct experience in healthcare or care delivery environments (required)</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Examples: digital health, care delivery organizations, clinical workflows, patient-facing health products</p></li></ul></li><li><p style="min-height:1.5em">Strong track record owning end to end user or patient experiences</p></li><li><p style="min-height:1.5em">Experience working on or alongside AI powered products</p></li><li><p style="min-height:1.5em">Proven ability to work closely with clinicians and translate care pathways and decision logic into product systems</p></li><li><p style="min-height:1.5em">Strong product instincts around UX, behavior change, and engagement in high stakes environments</p></li><li><p style="min-height:1.5em">Comfort operating in fast moving, ambiguous environments</p></li></ul><h3><strong>Preferred Qualifications</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience building AI native or AI first healthcare products</p></li><li><p style="min-height:1.5em">Familiarity with prompting, evals, or AI system iteration</p></li><li><p style="min-height:1.5em">Experience designing human in the loop systems in clinical settings</p></li><li><p style="min-height:1.5em">Startup or high growth environment experience</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><em>Compensation for this role is targeted up to a base salary of $180,000, depending on experience and location.</em></p><h2>What you can expect at 9amHealth</h2><p style="min-height:1.5em">At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.</p><p style="min-height:1.5em">Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.</p><p style="min-height:1.5em">We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.</p><p style="min-height:1.5em"></p><h2>Our commitment to diversity and inclusion</h2><p style="min-height:1.5em">Diabetes disproportionately impacts <a target="_blank" rel="noopener noreferrer nofollow" href="https://9am.health/en/journal/how-diabetes-affects-bipoc-communities"><u>BIPOC (black, indigenous, and people of color)</u></a> communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents. </p>