Protective Services Officer

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What We Offer:
This position is PRN/ON CALL – provides coverage for any day/night shifts, as needed only. Can also have the opportunity to also cover shifts at other facilities in the Charlotte region.

Join Novant Health as a Protective Services Officer with the highly respected Protective Services team, where your work supports a safe environment for patients, visitors, and healthcare team members in a fast-paced, mission-driven setting.

As a Protective Services Officer, you will:
  • Respond to emergency calls for assistance and ensure rapid, professional incident resolution.
  • Monitor behavioral health units and provide direct support to clinical staff in high-acuity environments.
  • Participate in firearms training and other healthcare-specific security programs to maintain a safe, therapeutic setting.

Why Choose Novant Health Protective Services?
  • Strong Reputation: Be part of a team recognized by the North Carolina Private Protective Services Board.
  • Paid, Comprehensive Training: Includes Armed/Unarmed Certifications, ASP Baton, OC Spray, BLS, and Aggressive Behavior Management—all led by certified in-house instructors.
  • Career Growth: Advance within a hybrid model of Private Armed Security and Company Police, with lateral and upward mobility across specialized units.
  • Professional Gear Provided: Includes ballistic vest/carrier and a yearly uniform allowance.
  • Education Support: Tuition reimbursement for college-level coursework and degree programs.
  • Modern Technology & Tools: State-of-the-art patrol vehicles, communication systems, and protective equipment.
  • Collaborative & Diverse Team: Work alongside experts in Emergency Management, Executive Protection, Community Patrol, and Investigations.

Qualifications:
  • Education: High School Diploma or GED, required.
  • Experience: Healthcare Public Safety/Police, preferred.
  • Licensure/Certification: IAHSS Basic and/or Adv Training Certifications within 6 months of hire, required.
  • NCPPSB Armed Security Office Registration Permit within 12 months of hire, required. NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire, required
Additional Skills (required):
  • BLS/CPR within 90 days of hire through employment. Must qualify for and maintain a North Carolina Private Protective Service Board Armed Security Officer Registration Permit in accordance with annual training and qualification standards established by Novant Health.
  • Public contact experience.
  • Satisfactorily completes all required organizational and departmental basic, field, and in-service training courses as well as courses that support our Emergency Management efforts such as decontamination or hazardous materials awareness training .
  • Basic computer skills.
  • Ability to successfully complete generic and department-specific skills validation and competency testing.
  • Ability to accurately receive and transmit information by radio and telephone.
  • Ability to translate observations and information into legible, complete, and accurate reports.
  • No criminal record. Maintains valid driver's license in the state of residence. Maintains compliance with the Novant Health Vehicle Use, Requirements & Guidelines Policy. Immediately notifies Director of Public Safety or Public Safety Manager of any and all charges relating to the operation of a motor vehicle and/or criminal complaint.
Additional Skills (preferred):
  • Security, law enforcement or military experience.

Make a difference. Protect what matters most.

Apply today to take the next step in your public safety career with a healthcare security leader.
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