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Commitment to Mission
This job carries with it the obligation to uphold the Mission of
Lone Star College (LSC) in carrying out the duties of the position.
A commitment to positive interpersonal behaviors, professional
communication, integrity, leadership, stewardship, respect and
accountability to LSC students and employees is essential.
Cultural Beliefs
- One LSC
- Student Focused
- Own It
- Foster Belonging
- Cultivate Community
- Choose Learning
The Chronicle of Higher Education's "Great Colleges to Work For®"
is designed to recognize colleges that have been successful in
creating great workplaces and to further research and understanding
of the factors, dynamics and influences that have the most impact
on organizational culture at higher education institutions.
Lone Star College has been recognized in multiple
categories.
Campus Marketing Statement
Lone Star College-CyFair
Lone Star College offers high-quality, low-cost academic transfer
and career training education to 80,000+ students each semester.
LSC has been named a 2023 Great Colleges to Work For® institution
by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce
Centers of Excellence and Lone Star Corporate College.
Located in suburban northwest Houston in the heart of the CyFair
Community, the college provides a full range of offerings including
unique programs in fire science technology, logistics management
and sonography. Since opening our award winning campus in 2003, the
college has experienced record growth and supports an exciting
learning environment that brings together state-of-the-art
technology and active, collaborative learning.
Location address is 9191 Barker Cypress Road, Cypress, TX
77433.
Job Description
POSITION SUMMARY:
The PT Specialist III, Call and Welcome Center provides assistance
to callers and visitors regarding all aspects of the college
system. The Call and Welcome Center is the first point of contact
for all students, employees, faculty and the public for Lone Star
College.
ESSENTIAL JOB FUNCTIONS:
- Manages incoming calls on several lines simultaneously, using a
multi-line, computerized Call Manager phone system
- Provides professional and prompt service to connect callers
with destination phone users, internally and externally, using
excellent customer service and phone etiquette
- Provides general information regarding campus and programs
using printed and electronic reference materials
- Provides information regarding deadlines, dates, schedules and
events
- Provides information regarding admissions, test scores,
transcripts, class availability, and restrictions
- Accesses information from various websites and databases in
order to respond appropriately to inquiries from callers or
visitors
- Enters call log information into spreadsheets and maintains
current directory listings
- Greets all visitors to the area in a courteous and professional
manner, answers questions within the scope of responsibility or
directs higher level questions and issues to appropriate area as
needed. Maintains a neat and organized work area at all times
- Triages incoming calls and transfers to the appropriate
department. Provides handouts to visitors
- Collects and records data
- Responsible for other reasonable, related duties as
assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
- Skilled in using a multi-line telephone system
- Excellent verbal and written communication skills
- Skilled in communicating effectively with individuals from
diverse socio-economic backgrounds
- Ability to understand maps and building (campus) layouts and
communicate directions
- Ability to establish and maintain effective working
relationships with co-workers, students, and the general
public
- Skill in providing excellent customer services in meeting and
satisfying customer needs
- Ability to use critical thinking skills and function
independently to solve complicated problems
- Ability to handle sensitive and/or confidential matters in a
professional manner
- Knowledge of general customer support protocols and telephone
etiquette
- General knowledge of web applications, PC knowledge and
Microsoft Office applications
- Skill in working in a collaborative team environment
- Good organizational skills
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to
do the work. However, there may be some walking; standing; bending;
carrying of light items, such as papers, books, or small parts; or
driving an automobile. No special physical demands are required to
perform the work.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in a
Microsoft Windows environment, calculator, phone and other general
office equipment
- Interface with internal and external contacts as needed to
carry out the functions of the position
- Work is performed in a climate-controlled office with minimal
exposure to safety hazards
REQUIRED QUALIFICATIONS:
- High school diploma or GED
PREFERRED QUALIFICATIONS:
- At least 1 year of related work experience
- Bilingual in English and Spanish
Salary
Hourly Pay Rate is $15.60
Benefits Marketing Statement
By joining our top-notch institution, you will enjoy being a part
of an organization that offers a supportive, collegial work
environment, excellent work/life balance, tuition waiver,
participation in a tax deferred retirement plan and more.
Special Instructions
Go to the Job Search page, click on ‘My Activities’ at the top of
the page. Under My Cover Letters and Attachments you will click on
‘Add Attachment.’ Please be sure to put the Job ID# in the title
once you name your file for cover letters only, unless you attached
your cover letter with your resume.
If you are applying for an Instructional position (i.e. Faculty,
Adjunct Faculty, Instructor), please ensure you include the
following to be considered: Resume/CV, Cover Letter, Teaching
Philosophy, and unofficial transcripts.
You must limit your file name for any attachment to 40 characters
or less.
How to Apply
ALL APPLICANTS MUST APPLY ONLINE ONLY
We will not accept application material received via fax, email,
mail, or hand delivered.
Postings for part-time and adjunct positions are active for the
academic year. By selecting the option to receive notifications on
your profile, you will begin receiving electronic communication
regarding new opportunities with Lone Star College (LSC).
If selected for an interview, a recruiter will contact you by
phone, or email to schedule an interview.
Lone Star College participates in the E-Verify program, under which
Lone Star College provides the federal government with information
from each new employee's Form I-9 to confirm that the employee is
authorized to work in the United States.
More information on the E-Verify program is available at
www.dhs.gov/E-Verify .
Lone Star College is an EEO Employer. All positions are
subject to a criminal background check.
