Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women's health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety. At Hawai'i Pacific Health the Captive Risk Management department promotes the health and safety of patients, employees, physicians and visitors. Our team focuses on identification and prevention/control of risk exposures within the organization that may cause injury, jeopardize the safety and security of the environment, and/or result in costly claims and lawsuits with subsequent financial loss to the organization. We strive to protect the organization's resources against losses arising from occurrences that could have been averted with appropriate risk management measures. As the Risk Management Manager, you are responsible for overseeing risk management and patient relations activities, risk identification, loss prevention, evaluation, and resolution activities. In this role, you will administer, manage, and coordinate the resolution of risk and patient relations issues to include acting as liaison between patients/families and the physician/staff. You will also perform duties for all clinical entities within the facility including acute care and ambulatory settings and education and consultation on risk prevention issues. We are looking for someone with exceptional leadership and judgment, outstanding communication and management skills and a commitment to creating a healthier Hawai'i. Location: First Insurance Center Work Schedule: Day - 8 Hours Work Type: Full Time Regular FTE: 1.000000 Bargaining Unit: Non-Bargaining Exempt: Yes Req ID 31161 Pay Range: 116,022 - 145,018 USD per year Category: Management Minimum Qualifications: Bachelor's degree in Business Management, Business Administration, Healthcare Administration or related field, OR equivalent combination of education, certification, training, and experience. Three (3) years of management experience in a hospital or healthcare related field with exposure to risk management processes or comparable experience. Proficient in arenaflex Word, Excel, Access and related applications. Prior hands-on experience communicating with patients/customers and resolving patient/customer related service recovery issues or concerns. A general understanding of healthcare practices, policies and procedures. Preferred Qualifications: Master's Degree in Healthcare-related field. Certified Professional in Health Care Risk Management (CPHRM) or equivalent. Extensive experience in health care or other customer relations setting with demonstrated program development and skills comparable to the level of a risk manager. Management experience in oversight of staff. Certified Professional in Healthcare Risk Management (CPHRM) or equivalent. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity. Apply tot his job