Manager, Call Center Operations

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We’re looking for an Operations Manager – Customer Care to own the operation, inspire supervisors, and ensure top‑quality service delivery.


🚀 What you’ll do

  • Lead and coach supervisors, helping them grow into strong leaders.

  • Act as the first point of escalation for supervisors and senior managers.

  • Ensure service quality, performance KPIs, and action plans are met.

  • Manage staffing, absenteeism, team climate, and performance reviews.

  • Drive recruitment, onboarding, and development of new supervisors.

  • Anticipate operational needs and align resources with business goals.

  • Represent and defend your team’s work with stakeholders.


🎯 What we’re looking for

  • Proven experience leading leaders (minimum 2–3 supervisors with teams).

  • Strong background in call center / customer care operations .

  • Tactical management skills combined with strategic business vision.

  • Excellent communication, problem‑solving, and inspirational leadership.

  • Lead with a clear strategic vision .

  • Strong business acumen and ability to connect operations to company goals.

  • Long‑term thinking: anticipate challenges and propose sustainable solutions.

  • Inspire, develop, and retain talent.

  • Collaborative mindset and results orientation.


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