Job Title: Manager - Billing Location: Kirkwood, NY. Work type: Office (on-site) The salary range for this position is dependent upon experience, ranging from $125,766 to $157,208. Job Summary The Manager of Billing provides strategic leadership and operational oversight for all billing processes at NYSEG. This role ensures regulatory compliance with accurate and timely issuance of customer bills. The Manager leads teams at NYSEG to manage billing obligations and provides guidance on processes that directly impact customer experience and compliance. The role oversees billing exception management, ensures compliance with Public Service Commission (PSC)/Department of Public Service (DPS) regulations and Sarbanes-Oxley Act (SOX) and Chief Executive Officer (CEO) certification requirements, and partners cross-functionally to support billing modernization, system enhancements, and regulatory reporting. Responsibilities: Ensures accurate and timely billing operations across all rate classes, including oversight of billing cycles, rate application, meter read validation, adjustments, corrections, exceptions, and revenue recognition. Establishes monitors and manages key performance metrics (KPIs) for billing accuracy, timeliness, arrears, collection effectiveness, write-offs, exception rates, payment behaviors, and communicating billing impacts of operational or regulatory changes across departments while driving continuous improvement Lead compliance with all applicable regulatory and control requirements, including Home Energy Fair Practices Act (HEFPA), Fair Credit Act, NY State billing regulations and PSC/DPS mandates. Prepare or support regulatory, filings, audits, and rate case activities, including testimony materials, responses, and collaboration with Regulatory, Legal, and external agencies. Manage departmental financial performance, including preparation and oversight of annual budgets, variance analysis, and monthly financial and operational reporting. Provide regular reporting to senior leadership on billing performance, risks, and improvement plans. Oversee external contractors that provide support towards billing exceptions handling and ensure accuracy and performance output. Leads systems, automation, and process improvement initiatives, partnering with IT, SAP, Business Support, and cross functional teams to enhance billing, credit, and collections functions to streamline operations, support enterprise projects, and reduce process gaps. Supervise non-union and union workforce including a team of supervisors, promote staff development through coaching, performance management, and structured training while fostering a culture of accuracy, accountability, and continuous improvement. Required Qualifications: Education & Experience Required: Bachelor’s degree in business, Finance, Accounting, Economics, or related field. Minimum 7 years of relevant experience in utility billing, credit/collections, revenue recovery, customer accounting or related operational environments. Strong analytical and mathematical skills, including proficiency in data interpretation and KPI management. Ability to manage budgets, staffing needs, and performance in large-scale operational settings. Knowledge of SAP IS-U/CCS billing processes and billing systems. Strong analytical, problem-solving, organizational, and communication skills. Preferred Qualifications: Prior experience testifying or preparing documentation for regulatory proceedings. In-depth understanding of credit/collection regulatory requirements including HEFPA, Fair Credit Act, strong understanding of NYPSC/DPS billing regulations, SOX, and state specific mandates. Knowledge of utility customer service processes and regulatory frameworks. Proficiency in Microsoft Excel, Word, PowerPoint, and billing analytics. Experience managing vendor performance and contract compliance. Behavioral Competencies: Develop self & others Empower to grow Collaborate and share Be a role model Focus to achieve results Be agile #LI-NB1 #LI-office Company: NY STATE ELECTRIC & GAS CORP Información Movilidad Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en careers@avangrid.com February-13-2026 Somos una de las principales empresas energéticas del mundo, líder en renovables, que defiende la transición energética hacia una economía de bajas emisiones. 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