About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's CLLO Centralized Booking organization, you will be based in Kalamazoo, MI, Pittsburgh, PA, or Dallas, TX. Position Overview: The Loan Support Analyst is responsible for onboarding new loans into the ACBS system and uploading existing loans with new closings. This role performs documentation review, data entry, and analysis to ensure accurate onboarding of loan terms and conditions into the ACBS booking system.

Responsibilities

• Onboard new loans into the ACBS system with high accuracy.
• Upload existing loans with new closings into ACBS.
• Review and analyze loan documentation, terms, and conditions.
• Enter loan data into the ACBS booking system in a timely and compliant manner.
• Prioritize multiple tasks in a fast paced environment.
• Support internal partners across the organization (no external customer interaction).
• Maintain detailed documentation and ensure data integrity throughout the loan onboarding process.
• Executes varied transactions/processes utilizing standard procedures.
• May have specific responsibility for one or multiple specialized products or functional areas.
• May have responsibility for large, complex and sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
• Identifies and may resolve exceptions; escalates appropriately.
• May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests.
• Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Requirements

• Strong attention to detail and high level of accuracy.
• Excellent multi tasking and organizational skills.
• Ability to work effectively in a fast paced environment.
• Strong analytical and documentation review skills.
• Ability to collaborate effectively with internal stakeholders.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice-to-haves

• Experience with ACBS or loan servicing systems preferred (optional to keep).

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.