<h2>Overview</h2> <p>The IT Project Manager is an experienced, hands-on project manager who partners closely with enterprise Infrastructure & Operations (I&O) teams to organize complex infrastructure work, run Agile ceremonies, and keep teams aligned, focused, and connected to business needs. This role applies a servant leadership mindset — helping teams operate more effectively while ensuring work is well-organized, visible, and aligned with infrastructure roadmaps and operational priorities. This is not a junior role, nor a people leadership position.</p> <h2>Your Role Responsibilities? Here's What You'll Do.</h2> <ul> <li>Lead and facilitate Agile ceremonies — including sprint planning, backlog refinement, stand-ups, retrospectives, and reviews — to keep teams organized, focused, and delivering value.</li> <li>Manage infrastructure-focused projects, including cloud and data center migrations, using strong project management and Agile practices.</li> <li>Plan, track, and organize work in Jira, ensuring clear backlogs, dependencies, risks, and documentation.</li> <li>Partner with technical teams to support initiatives involving cloud migrations, virtualization, monitoring/observability, and storage technologies.</li> <li>Act as a connector between infrastructure teams and the business, collaborating across departments including R&D, QA, Development, Sales, and Technical Support.</li> <li>Promote continuous improvement, reduce distractions, and improve transparency through clear reporting on workload drivers, incidents, disruptions, and team capacity.</li> </ul> <h2>Role Essentials</h2> <ul> <li>Bachelor's degree or equivalent practical experience, with demonstrated <strong>IT project management experience</strong>supporting infrastructure or operations teams.</li> <li>Strong experience working in <strong>Agile environments</strong>, with a first-level Scrum Master certification <strong>(CSM or PSM I).</strong></li> <li>Experience leading or contributing to <strong>cloud and infrastructure migration projects</strong>, with familiarity with cloud environments, data centers, virtualization platforms, and monitoring/observability solutions.</li> <li>Excellent <strong>written and verbal communication skills in English</strong>, with a proven ability to collaborate across global, multi-cultural teams and time zones.</li> <li>Strong <strong>organizational, prioritization, and problem-solving skills</strong> with a high level of professionalism, integrity, and accountability.</li> </ul> <h2>What We'd Like to See (Preferred Skills)</h2> <ul> <li>Experience with <strong>storage technologies</strong> (cloud and physical).</li> <li>Experience creating <strong>executive-level reporting</strong> for infrastructure and operational teams.</li> <li>Prior experience working with <strong>globally distributed teams</strong> across multiple time zones.</li> <li>Strong <strong>facilitation skills</strong> and comfort influencing without formal authority.</li> <li>Familiarity with <strong>AI-enabled solutions</strong> to share insights and improve information flow across teams and stakeholders.</li> </ul> <h2>About Hyland</h2> <p>Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.</p> <p>Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.</p> <h2>#HylandLife</h2> <p>Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.</p> <p>The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.</p> <p>As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.</p> <h2>Equal Opportunity Statement</h2> <p>Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.</p> <p> </p> <h2>Basic Qualifications</h2> <ul> <li>Bachelor's degree or equivalent experience</li> <li>Experience as an Agile practitioner</li> <li>First level Scrum Master certification (PSM I, CSM)</li> <li>Strong critical thinking and problem solving skills</li> <li>Strong collaborative skills, applied successfully within team as well as with other areas</li> <li>Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact</li> <li>Strong conflict management, interpersonal and negotiation skills</li> <li>Demonstrated ability to operate at the highest level of integrity, professionalism, and forthrightness</li> <li>Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies</li> <li>Sharp, fast learner with intrinsic curiosity</li> <li>Strong business and technology acumen</li> <li>Demonstrated ability to influence, motivate and mobilize team members and business partners</li> <li>Competence in team facilitation</li> <li>Ability to utilize servant leader mindset - open-minded, listens, empathizes, influences without formal authority, thinks beyond day-to-day activities</li> <li>Ability to teach software methodology concepts and apply practices in a context-sensitive manner</li> <li>Must be a self-starter, facilitator, and negotiator</li> <li>Up to 5% travel time required</li> </ul>