<p>Required qualifications: </p><ul><li>Previous experience as a Help Desk Technician Tier 2 or similar role supporting a DoD customer at the CCMD level; Minimum of 5 years’ experience with a BS/BA or 3 years’ experience with an MS/MA or 0 years’ experience with a PhD.  </li><li>A current, active DoD security clearance at the TS/SCI level </li><li>US citizenship is required </li><li>DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Intermediate / ability to obtain </li></ul><p>Desired Qualifications: </p><ul><li>DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment. </li></ul><p>Work Environment:  </p><ul><li>Location: MacDill AFB, FL. </li><li>On-site expectations: Full-time on-site presence required for equipment management and asset tracking </li><li>Travel: May require occasional travel to CONUS and OCONUS sites for logistics coordination and facility assessments  </li></ul><p>Why Join Us?   </p><ul><li>Be part of a mission-critical team supporting our nation’s elite and its mission partners in delivering cutting-edge C2ISR capabilities </li><li>Work in a dynamic and collaborative environment supporting critical national security operations </li><li>Manage cutting-edge communications and sensor systems that directly impact operational readiness </li><li>Access to professional development opportunities and career growth within the intelligence and cybersecurity community </li><li>Opportunity to work with advanced tactical communications technologies and AISR systems </li></ul><p> </p><p>#C2ISR </p> <p>Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C2ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team. </p><p>We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance where reliability, security, and performance are paramount. </p><p>Specifically, we are looking for a TS/SCI cleared Help Desk Technician Tier 2 - Journeyman to support this mission at MacDill AFB, Florida. </p><p>Responsibilities:  </p><p>As a Help Desk Technician Tier 2 - Journeyman you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include: </p><ul><li>Provide advanced technical support and assistance to end users in resolving escalated IT issues. </li><li>Conduct troubleshooting, diagnosis, and resolution of complex technical problems related to services in service catalogs. </li><li>Assist users through multiple communication channels including in person, phone, chat, remote desktop, automated requests, email, and knowledge articles. </li><li>Offer advanced support services during standard working hours to resolve escalated issues from Tier 1. </li><li>Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work </li><li>Facilitate advanced support to OCONUS personnel  </li><li>Maintain accurate records of service requests, solutions, and escalations </li><li>Utilize the following Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; remote access tools (Secure OOBM, PuTTY, TS Reader, Wireshark) for Tier II/III troubleshooting; performance monitoring dashboards (Grafana, Prometheus, SolarWinds) for proactive anomaly detection, audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs. </li></ul>