Front Desk Receptionist

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Benefits:401(k) matchingCompetitive salaryHealth insurancePaid time off Twin Lakes Physical Therapy, Inc. is looking for the right person to fill a new role as a full time front desk receptionist for our growing office in Gray, GA. PURPOSE OF THE ROLE: Enhance the patient experience through great customer service, and support the effective operation of the clinic.KEY ACCOUNTABILITIES:Answer phone calls, schedule patients, maintain new patient list, and return voicemails immediatelyCollect payments from patients and insurance companies, log payments and prepare deposits 5 days a week.Collect and accurately enter patient data in EMR system immediatelyEffective communication with patients, managers, and coworkersMaintain the cleanliness and appearance of workspace and officeAssist with insurance authorizations and benefit checksManage records and correspondence for clinicOther duties as directed by the clinic director and assistance for physical therapists as neededCOMPANY CORE VALUES:Give Respect. Earn Respect.Do Good by Putting Patients First.Be Self-Aware.Practice Legally, Ethically and Honestly.Act Now. Do It Today. Get Results.Strive for Excellence and Knowledge.Listen to Understand. Ensure Clarity. Engage with Candor.Display your Optimism.QUALIFICATIONS:Previous customer service experienceExtensive knowledge of Microsoft Windows based applicationsSKILLS:Able to communicate clearly and with sensitivityAble to use empathic listening and de-escalation techniquesAble to demonstrate proficiency with computer and EMR softwareAble to demonstrate attention to detail and organizational skillsAble to follow rules and guidelines as defined by management

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