Customer Success Manager, Nursing Health Education (Remote)

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<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>Would you like to support educators with digital product training and optimization? </p><p></p><p>Do you enjoy being part of a team that collaborates to deliver success and build customer relationships?  </p><p></p><p><b>About our Team:</b></p><p>As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results.</p><p></p><p><b>About the Role:</b></p><p>As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Excellent onboarding and support to ensure product optimization and the renewal of accounts through high faculty satisfaction. Our customers are Nursing and Allied Health programs at universities and colleges. </p><p></p><p><b>Responsibilities:</b></p><ul><li><p>Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization </p></li><li><p>Guide faculty through varying customer journeys  </p></li><li><p>Provide proactive outreach and support </p></li><li><p>Respond effectively to inbound customer inquiries and concerns </p></li><li><p>Monitor produce usage to identify intervention opportunities </p></li><li><p>Identify churn risks and upsell opportunities for sales team </p></li><li><p>Serve as a product expert by staying up to date on product offerings </p></li><li><p>Document faculty interactions and market feedback </p></li></ul><p></p><p><b>Requirements:</b></p><ul><li><p>Have prior experience in education, training, sales, support, communications field, or digital <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">media/communications </span></p></li><li><p>Have experience solving complex problems, demonstrating attention to detail, and researching technical issues </p></li><li><p>Possess excellent organizational skills and a high attention to detail</p></li><li><p>Demonstrate strong verbal, written and presentation skills</p></li><li><p>Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required). </p></li></ul><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> U.S.</span> National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">rates. If</span> performed in Ohio, the base pay range is $51,200 - $85,300.<p><b>We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click </b><a href="https://www.relx.com/careers/join-us/benefits" target="_blank" rel="noopener noreferrer"><span style="color:#0875e1"><b><u>here</u></b></span></a><b> to access benefits specific to your location.</b></p><p></p><p>We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.office.com%2Fr%2FeVgFxjLmAK&data=05%7C02%7CSharon.Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169028029%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=2Dm7y%2B%2Flckb5oqa13cjE0WAV1kG%2BuqVQDi4dpvwoM5E%3D&reserved=0" target="_blank" rel="noopener noreferrer">Applicant Request Support Form</a> or please contact 1-855-833-5120.</p><p></p><p><b>Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams </b><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstories.relx.com%2Fhow-to-avoid-job-scams%2Findex.html&data=05%7C02%7CSharon.Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169036749%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=bMcV1zP1yRXUuNWYwyGuPPb7lCyTuoA%2BGPT0d5MfO8I%3D&reserved=0" target="_blank" rel="noopener noreferrer"><b>here</b></a><b>.</b></p><p></p><p>Please read our <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.relx.com%2Fcareers%2Fjoin-us%2Fprivacy&data=05%7C02%7CSharon.Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169045885%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=X%2BrqkisseFh6q%2BEqRLuRvCa2dfT9Q2QeATdfGRVQxnI%3D&reserved=0" target="_blank" rel="noopener noreferrer">Candidate Privacy Policy</a>.</p><p></p><p>We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</p><p></p><p><i><b>USA Job Seekers:</b></i></p><p><a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2023-06%2F22-088_EEOC_KnowYourRights6.12.pdf&data=05%7C02%7CSharon.Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169055021%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mEoTzyFpKtgiRgZnquZyELr%2FkuMrW4%2F9zYB4HMS4hdI%3D&reserved=0" target="_blank" rel="noopener noreferrer">EEO Know Your Rights</a>.</p><p></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...