Cloud Platforms Leader (remote)

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<div class="container-3Gm1a"><p style="margin-bottom:11.0px"><span style=""><span style="">NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.</span></span></p><p style="margin-bottom:11.0px"><span style=""><span style="">We are currently seeking a Cloud Platforms Leader (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA).</span></span></p><p style="margin: 0cm; line-height: normal;"><span style="color: rgb(51, 51, 51);">We are currently seeking a </span><strong><span style="color:black">Cloud Platforms Leader</span></strong><span style="color: rgb(51, 51, 51);"> to join our team in <strong>Toronto, ON (remote)</strong>.</span></p><p style="margin: 0cm; line-height: normal;"> </p><p style="margin: 0cm; line-height: normal;"><strong><span style="color: rgb(51, 51, 51);">Overview</span></strong></p><p style="margin: 0cm; line-height: normal;"><span style="color: rgb(51, 51, 51);">Provides executive leadership for the organization’s Managed Services portfolio, owning vision, strategy, delivery, and overall performance. Responsible for service operations, customer experience, and technical delivery across cloud, modern workplace, security, and infrastructure services. Ensures scalable, profitable, and high‑quality service delivery aligned to SLAs, Cloud Center of Excellence (CCoE) standards, and measurable business outcomes. Accountable for establishing and maintaining delivery excellence across the entire Managed Services portfolio.</span></p><p style="margin: 0cm; line-height: normal;"> </p><p style="margin: 0cm; line-height: normal;"><strong><span style="color: rgb(51, 51, 51);">Key Responsibilities</span></strong></p><ul type="disc" style="margin-top:0.0cm;margin-bottom:0.0cm"><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Partner directly with clients to define managed services strategy, roadmap, and service catalog across cloud platforms, EUC/Intune, identity, security, and infrastructure.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Own the managed services operating model, including organizational structure, roles, and service delivery framework.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Lead and inspire service managers, technical leads, engineers, and support teams to drive operational excellence and consistent achievement of SLAs and SLOs.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Define, implement, and own KPIs and performance metrics across managed services contracts, ensuring transparency and continuous improvement.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Establish clear accountability for technical leaders and managers; define, maintain, and evolve role definitions and responsibilities.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Partner with technical leadership to design and maintain standardized processes, runbooks, automation patterns, and governance frameworks that enable consistent, repeatable service delivery at scale.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Oversee client onboarding, quarterly business reviews, service escalations, customer retention, and long‑term account health.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Mentor and develop service leaders, team leads, and technical staff, building strong leadership pipelines and technical depth across the organization.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Actively contribute as a senior member of the Cloud Center of Excellence (CCoE), influencing standards, best practices, and strategic direction.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Own and manage strategic vendor relationships, with primary accountability for Microsoft partnerships.</span></li><li style="color: rgb(51, 51, 51); margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Contribute to projects, serving as Lead Architect or Technical Lead where required.</span></li></ul><p style="margin: 0cm; line-height: normal;"> </p><p style="margin: 0cm; line-height: normal;"><strong><span style="color: rgb(51, 51, 51);">Qualifications</span></strong></p><ul type="disc" style="margin-top:0.0cm;margin-bottom:0.0cm"><li style="color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">8–12+ years in Modern Workplace / Endpoint / EUC engineering/Azure, including 3–5+ years in technical leadership for production services.</span></li><li style="color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Deep knowledge of Entra ID and Conditional Access, Zero Trust device access patterns, and integration with endpoint security tooling. </span></li><li style="color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Strong ITSM background (Incident/Problem/Change), CAB governance, change risk assessment, and RCA/postmortem leadership.</span></li><li style="color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Demonstrated SRE mindset: monitoring/alerting, reliability improvements, and automation-driven operational excellence. </span></li><li style="color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Azure platform operational experience (governance, RBAC, policy, monitoring, reliability).</span></li><li style="color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm;"><span style="">Certifications preferred: ITIL 4; MD-102; SC-300; AZ-104/AZ-305; AZ-500/SC-100 (as applicable).</span></li></ul><p><span style=""><span style=""><strong><u>About NTT DATA</u></strong></span></span></p><p style="margin-bottom:11.0px"><span style="">NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and <span style="">digital</span> infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. <span style="">As a Global Top Employer,</span> <span style="">we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. </span>NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.</span></p><p style="margin-bottom:11.0px"><span style="">Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, <span style=""><a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>.</span></span></p><p style="margin-bottom:11.0px"><span style=""><span style=""><strong><em>NTT DATA endeavors to make <a href="https://us.nttdata.com">https://us.nttdata.com</a> accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at <a href="https://us.nttdata.com/en/contact-us">https://us.nttdata.com/en/contact-us</a>. </em></strong></span></span><span style=""><span style=""><strong><em>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click <a href="http://us.nttdata.com/en/compliance#eeos">here</a>. If you'd like more information on your EEO rights under the law, please click <a href="http://us.nttdata.com/en/compliance#know-your-rights">here</a>. For Pay Transparency information, please click<a href="http://us.nttdata.com/en/compliance#ppnp"> here</a>.</em></strong></span></span></p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...