Account Manager (Digital Agency)

February 17, 2026

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Design Point Digital is a Melbourne-based web design and digital marketing agency helping ambitious brands across Australia grow through high-performing websites, SEO, and Paid Ads. We’re looking for a confident and organised Account Manager to become the primary point of contact for our clients, while ensuring projects and campaigns move smoothly across our internal team. This role is ideal for someone who thrives on communication, follow-ups, clarity, and keeping everyone aligned. You’ll act as the bridge between clients and our designers, developers and marketing specialists — making sure nothing slips through the cracks. Key Responsibilities <ul><li>Acting as the main point of contact for website, SEO and Google Ads clients</li><li>Running client check-ins and performance update meetings</li><li>Proactively updating clients on project progress and campaign performance</li><li>Following up internally to ensure tasks are progressing on time</li><li>Coordinating with web developers, SEO specialists and PPC strategists</li><li>Ensuring workflows, timelines and deliverables are clearly tracked</li><li>Managing multiple client accounts simultaneously</li><li>Identifying opportunities to improve processes and client experience</li><li>Escalating risks or delays before they become problems</li></ul> What We’re Looking For <ul><li>2–3+ years experience in a digital agency account management or similar role</li><li>Strong understanding of websites, SEO and Google Ads (you don’t need to execute, but you must understand the fundamentals)</li><li>Confident running client calls and building long-term relationships</li><li>Highly organised with strong attention to detail</li><li>Proactive communicator who doesn’t wait to be told</li><li>Calm under pressure and solution-oriented</li><li>Melbourne-based and comfortable working from our South Yarra office (Hybrid flexibility available)</li></ul> Bonus If You Have <ul><li>Experience managing WordPress or Shopify projects</li><li>SEO or PPC reporting experience</li><li>Experience using project management tools (ClickUp, Trello, Monday, etc.)</li><li>Process or workflow optimisation experience</li></ul> Why Join Design Point Digital <ul><li>Flexible part-time contractor arrangement</li><li>Hybrid working environment</li><li>Direct exposure to business owners and growth-focused brands</li><li>Real responsibility and ownership - not corporate layers</li><li>Opportunity to grow into a senior leadership position as the agency scales</li><li>Supportive, close-knit team culture</li></ul> Additional Details Type: Part-time contractor (with opportunity to increase hours as we grow)Location: South Yarra, VICHours: 9am – 4pm (Hybrid flexibility)

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