2nd Line IT Support

Other Jobs To Apply

No other job posts for this day.

Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE)

Are you an experienced 2nd Line IT Support Engineer looking for your next career move?

Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you.

About the Role

We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments.

This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same.

Key Responsibilities

  • Provide 2nd line technical support to end-users (onsite and remote)
  • Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services
  • Escalate complex issues to 3rd line / specialist teams where appropriate
  • Configure and install hardware, software, and peripherals
  • Manage user accounts, permissions, and access in Active Directory / Microsoft 365
  • Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)
  • Document support work, solutions, and processes clearly
  • Assist with IT projects and system upgrades as required

Skills and Experience Required

  • 2+ years of experience in an IT support role (ideally 2nd line or service desk)
  • Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory
  • Experience supporting networks and basic understanding of switches, firewalls, and VPNs
  • Familiarity with cloud technologies (Microsoft 365, Azure)
  • Strong troubleshooting skills and ability to work methodically under pressure
  • Excellent communication and customer service skills
  • Full UK driving licence (occasional travel to client sites may be required)

If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you.Apply now with an up-to-date CV to be considered.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...